Lesson 14: Monitor the implementation of a Plan
How do I do effective monitoring currently?
Ask co-workers what is working and what is not working
"In the absence of clearly defined goals we become strangely loyal to performing acts of trivia"

Focus on outcome based goals stated as "How will I know I've succeeded...." instead of activity based goals stated as (perform, improve, train, or install).
Effective goals are SMART -- specific, measurable, aggressive, relevant, and time-bound
Goals should excite as well as reward